Piaget - case study

Piaget wanted to create a luxury in-store experience to reward and engage loyal customers.

Woman using Piaget vending machine

Customers were sent gold invitations to drive footfall to the store and upon arrival, they were to be rewarded with a variety of premium gifts, from artisan chocolate, to macaroons or even a silver bracelet.

Piaget wanted to offer a unique and premium solution to reward and engage existing customers. They also wanted to capture customer information and invite them to step through the journey, provide their email address and some additional details, and then receive their reward.

Why Piaget Chose Us

Piaget chose us because we were able to offer a solution that met their 3 key criteria in a unique and premium setting:

  • Online connectivity
  • Interactive Experience
  • Luxury, Premium Design
Piaget vending machine

Our Response

We developed the DVT-L and customised it to exude luxury and fit in within the premium store environment. The DVT-L is now a new digital vending machine variant that has proved extremely popular with customers around the world.

The Results

We provided Piaget with an automated retail solution designed specifically for their Harrods store in London. It needed to be perfect, look premium, and deliver a flawless experience to customers.